Comments on: Sleep Number Mattress: FAIL! http://www.momdot.com/sleepnumbermattressfail Sun, 12 Feb 2012 08:08:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Janis @ Sneak Peak http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175871 Janis @ Sneak Peak Tue, 17 Nov 2009 03:19:48 +0000 http://www.momdot.com/?p=18210#comment-175871 FAIL!!! I think you are right they judged a book by its cover and decided you were not worth the effort of CS. That is crappy! How are you enjoying the Tempurpedic? FAIL!!! I think you are right they judged a book by its cover and decided you were not worth the effort of CS. That is crappy! How are you enjoying the Tempurpedic?

]]> By: stefanie http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175854 stefanie Tue, 17 Nov 2009 03:08:47 +0000 http://www.momdot.com/?p=18210#comment-175854 Wow! What an asshat! Seriously, who talks like that to customers? Reminds me of Julia Roberts in Pretty Woman. You should go back in there with a picture of a $10,000 bed and ask if he works on commission and then show him the picture and say, 'Big mistake. Big. HUGE! Well...I have to go shopping now.' lmao ;) Glad I don't live there. That's one bed we have on our list of 'wants'. Wow! What an asshat! Seriously, who talks like that to customers? Reminds me of Julia Roberts in Pretty Woman. You should go back in there with a picture of a $10,000 bed and ask if he works on commission and then show him the picture and say, ‘Big mistake. Big. HUGE! Well…I have to go shopping now.’ lmao ;)

Glad I don’t live there. That’s one bed we have on our list of ‘wants’.

]]> By: Brandy http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175708 Brandy Mon, 16 Nov 2009 17:55:13 +0000 http://www.momdot.com/?p=18210#comment-175708 That's insane! I can't believe he was so incredibly rude ... but actually I guess I can. Most sales people are simply just like that, and it's sad he lost out on your sale ... I am a HUGE customer service type person and willing to pay a little extra if I am getting the customer service I feel I deserve! As for Charlotte, I mean seriously she could have been doing far worse, I have seen kids act so bad in the stores before and what she was doing def sounds like not a big deal at all!! Hugs to you! That’s insane! I can’t believe he was so incredibly rude … but actually I guess I can. Most sales people are simply just like that, and it’s sad he lost out on your sale … I am a HUGE customer service type person and willing to pay a little extra if I am getting the customer service I feel I deserve!

As for Charlotte, I mean seriously she could have been doing far worse, I have seen kids act so bad in the stores before and what she was doing def sounds like not a big deal at all!!

Hugs to you!

]]> By: Serendipity is Sweet http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175707 Serendipity is Sweet Mon, 16 Nov 2009 17:45:05 +0000 http://www.momdot.com/?p=18210#comment-175707 Good to know. We are in the market for a new mattress set for our master bedroom and plan on buying one within the next month. Thank you for sharing your experience. That guy was not only rude, he was an idiot. Especially in today's market, a company better have exemplary customer service if they hope to compete. Good to know. We are in the market for a new mattress set for our master bedroom and plan on buying one within the next month. Thank you for sharing your experience.

That guy was not only rude, he was an idiot. Especially in today’s market, a company better have exemplary customer service if they hope to compete.

]]> By: Crystal @ Simply Being Mommy http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175698 Crystal @ Simply Being Mommy Mon, 16 Nov 2009 16:59:45 +0000 http://www.momdot.com/?p=18210#comment-175698 Customer service obviously means nothing these days. So sorry for your bad experience. But from the sound of it, you did better off by not purchasing one. Customer service obviously means nothing these days. So sorry for your bad experience. But from the sound of it, you did better off by not purchasing one.

]]> By: Emilie http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175695 Emilie Mon, 16 Nov 2009 16:29:19 +0000 http://www.momdot.com/?p=18210#comment-175695 All it takes is one person with horrible customer service like this to ruin a business. I would have been so angry myself and I applaud you for standing up for yourself as usual! All it takes is one person with horrible customer service like this to ruin a business. I would have been so angry myself and I applaud you for standing up for yourself as usual!

]]> By: Trisha-admin http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175694 Trisha-admin Mon, 16 Nov 2009 16:10:30 +0000 http://www.momdot.com/?p=18210#comment-175694 thank you sarah. I hope that the man involved receives some customer service training so no other consumer has to experience how I felt. I apprieciate the apology and its accepted. Trisha thank you sarah. I hope that the man involved receives some customer service training so no other consumer has to experience how I felt.

I apprieciate the apology and its accepted.

Trisha

]]> By: Sarah Panus http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175693 Sarah Panus Mon, 16 Nov 2009 16:06:01 +0000 http://www.momdot.com/?p=18210#comment-175693 Trisha, This is Sarah Panus from Select Comfort’s corporate headquarters. On behalf of the company, I want to personally apologize for your family’s less-than-positive experience in our store. We really appreciate that you took the time to share your experience -- it helps us make sure we’re offering the best possible customer experience in our stores and everywhere else across the company. I’d like you to know that we are looking into this situation with the store you visited. If there’s anything else you’d like to share with me, feel free to email me at sarah.panus@selectcomfort.com. Again, I apologize. Trisha,
This is Sarah Panus from Select Comfort’s corporate headquarters. On behalf of the company, I want to personally apologize for your family’s less-than-positive experience in our store. We really appreciate that you took the time to share your experience — it helps us make sure we’re offering the best possible customer experience in our stores and everywhere else across the company. I’d like you to know that we are looking into this situation with the store you visited. If there’s anything else you’d like to share with me, feel free to email me at sarah.panus@selectcomfort.com. Again, I apologize.

]]> By: Barb http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175649 Barb Mon, 16 Nov 2009 15:11:35 +0000 http://www.momdot.com/?p=18210#comment-175649 How funny! Not that it happened to you but we too bought a tempurpedic after experiencing the Sleep Numbers less than desirable customer service. The woman that 'helped' us was so annoyed that after an hour of listening to her 'speech' and hard sell that my husband wanted to go to dinner and not buy it right then and there. Her disdain was quite clear. I even tweeted with Sleep Number before, during and after the experience and didn't feel like they really cared that we walked out because of the sales person and they lost the sale. How funny! Not that it happened to you but we too bought a tempurpedic after experiencing the Sleep Numbers less than desirable customer service. The woman that ‘helped’ us was so annoyed that after an hour of listening to her ‘speech’ and hard sell that my husband wanted to go to dinner and not buy it right then and there. Her disdain was quite clear.

I even tweeted with Sleep Number before, during and after the experience and didn’t feel like they really cared that we walked out because of the sales person and they lost the sale.

]]> By: Danielle http://www.momdot.com/sleepnumbermattressfail/comment-page-3#comment-175647 Danielle Mon, 16 Nov 2009 14:45:56 +0000 http://www.momdot.com/?p=18210#comment-175647 I have been in a couple of Sleep Number stores and can say I have never been offered assistance. It was always pretty much a "hi" and then they walked away. We tried the mattresses at the stores and they seemed great, but when we actually spent the night on one (at a high end hotel), we HATED it. I am glad to hear that you like your Tempurpedic as that is what I think we are going to buy with our tax return. I have been in a couple of Sleep Number stores and can say I have never been offered assistance. It was always pretty much a “hi” and then they walked away. We tried the mattresses at the stores and they seemed great, but when we actually spent the night on one (at a high end hotel), we HATED it. I am glad to hear that you like your Tempurpedic as that is what I think we are going to buy with our tax return.

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