So I dont get a lot of free time…by free, I mean, go do something awesome for myself time. With the upcoming HBC shoot this weekend, I am desperate to get my hair done before its immortalized forever in a picture. All im asking for is a trim and a few face framing highlights, maybe a lawn mower for my eyebrows-you know, something simple.
Im not a high maintenance girl, I can go to walmart for a haircut. What I’m asking for is like 5 foils. A 6 year old could do it, right? WRONG. I show up at 10am, no one there. I’m thrilled. I sit down. She comes over….asks me if I want a cut and I said yes, and a few foils. She looks at me, clearly frightened. I said…you cant highlight? And she said, no, im not comfortable highlighting hair. I said, its just a few around my face. She said “I am not good at it”.
Ok, lets stop here. While I appreciate the honesty, (thankyou-there is a Jesus-and he doesn’t want me bald), why are you a licensed cosmetologist in a salon and cant perform a basic hair dying service? Then she proceeds to tell me that the girl that can do it wont be in till Thursday. ookkkkkkkk. By this time, I’m standing up. I’m not about to let a girl that cannot put in a few foils, CUT my hair.
Not to let it get me down, I decided to run over to Hobby Lobby. I had ordered about 12 fairy wings from them about a month ago. A week ago I got a call and they told me they were in. So i came in and only found 5 on the shelf. I bought them and went home. Then this Friday, I got a call from the girl in that department and she was snippy with me. “I have your wings here.” I said, I came in and bought them. She said “i have them on my desk”. I was like, oh! I came in and bought them, I didn’t know you had some set aside too. I told her I could not come in on Friday but would try to make it Saturday, they are closed on Sunday. She told me she would put them on the shelf. Well, I didn’t get them on Saturday, but was there today at 10am. So basically one day later since they are closed on Sunday. They are ALL GONE. ALL of them. ALL 12.
I ask her to get me 10 more. She then proceeds to tell me that I have to now prepay. Why? Because I didn’t come in on Friday? Its her fault for not making it clear the week prior that she had separate ones for me, I did come in that day. Now, I don’t care if I have to prepay, the point was the policy changed because she was mad the wings sat on her desk for a week, due to her own fault. I called the manager over, I want to know the policy. He told me that they usually have someone prepay so the item doesn’t sit on the shelf. I said, I understand that, but your policy changed and its obvious she is just irritated at me and I don’t appreciate it changing for that. I was there to purchase 12, you SOLD my order, and its obvious your not out anything because they are all GONE in a day!!!!!!! He said, usually they take a few months to sell. I said, thats not true, because i have been buying all of them up for months and you haven had any and now 12 are gone.
It was just that it was their fault, now I’m out the 12 wings, and the ‘arts and cards’ girl is trying to punish me for not getting my migraine self out of the house on Friday to come right that minute and take the wings from her.
I decided to order direct from the manufacturer after all that.
On to Charlotte Russe. Since, by this time, its only a little over an hour before I have to pick up Charlotte, i went to the mall to find a new outfit for the HBC. I finally found something and I’m checking out. I have a discount card. They tell me they don’t take them anymore since corporate updated the system they don’t know how to put them in. (uh, find out?). I asked for corporate. I whipped out my cell phone called them right there. LOL! Miraculously, the check out girl figured it out after she had rung me up without the discount. Corporate did call me back and made sure I had my $8.90 discount and said that the store was incorrect and they would make sure they were properly trained.
Can i please, please have some customer service today, puhleese?
~trisha
Yeah, that sucks. All I can say is at least she warned you before hand that she wasn’t good, and didn’t just go ahead and do it and screw it up.
UGH! nice service, NOT!
I HATE Hobby Lobby. There’s always 20 people waiting to check out, and one super-slow person working.
I pre-ordered a football pan from them, and they didn’t make me pay for it. When it came in, they called to let me know, but I never went and got it (I had gotten one from somewhere else) and they never bothered me about it.
I still hate that store, though.
A few years ago, a stylist FRIED my hair. She tried to deny it, but her boss had to cut it ALL off. I’m talking about two inches of hair left! Then I had to wait for it to grow, cut it off, wait for it to grow, cut it off… until there wasn’t any fried hair left.
I finally found an awesome lady, and I’ve never gone to anyone else. I finally see the point in sticking with one person. They really get to know you and your hair, and what suits you best.
Sorry about your crappy day.
This absolutely cracked me up! First, there is NO company in the world with worse customer service than Hobby Lobby. I believe that with all my heart. Second, I have had the most god-awful experiences in salons, that I avoid the whole thing now by coloring and cutting my own hair. I’ll gladly take slightly wonky highlights over the customer service nightmares that have been endured in salons. Third, are you kidding me with the “we don’t do that anymore?” Good for you for calling management – I would have done the exact same thing. Rock on, girl!
Ugh. What a pain!! I did something COMPLETELY out of my comfort zone today…a couple weeks back I went in for a hair cut. I’m like THE lowest maintenance girl in the WORLD when it comes to hair. However the Fantastic Sams/Great Clips girl feels like cutting it…I’m happy. Well the girl I went to the other day seriously looked like she was about 8. I told her I needed a few inches taken off. The girl completely BUTCHERED my hair. I mean, to the point where my husband told me it looked like I had a MULLET. Ouch. So, I wore a lot of baseball caps the last couple weeks until I had a chance to get back to Fantastic Sams. I walk in there this morning and told the stylist at the desk that I needed my hair fixed. She tells me “no problem”. I go and sit in the chair and she says, “Wow. She DID chop your hair. There’s no rhyme or reason why she cut where she cut…she just cut here and there”. She then said she was just going to start from scratch and give me a new cut. I was like HALLELUJAH!!! I’m in my brother’s wedding in two weeks and was horrified about walking down the aisle in my mullet. Well I’m happy to report that the girl did a fabulous job and I now have a cute ‘lil bob cut that will be adorable for the wedding. Thanks Fantastic Sams girl!!
Customer service is a lost art form. When I find a place that gives good customer service, I will buy from them for life (or until they piss me off) even if they cost twice as much as everyone else because I know that one time I have an issue with a product, it’ll be taken care of.
And for the hair salon girl, I think I’ve had a few of them cut my hair without telling me. OMG have I had some bad haircuts. I even had a friend tell me the other day “Well I can’t complain about my hair too much I go to a school to have it done.” I told her, “YOU’RE the reason I get bad haircuts! If the people like you who go to the schools would speak up when things aren’t how you wanted them, the students would learn. Instead they think they’re doing everything right and it’s OK.”
wow nice. gesh
omg thats horrible! i hate bad customer service!
Ugh. I hate rude people. I work in retail in a medical-type environment and go to a lot of trouble to do whatever will make the customer happy, so it makes me so MAD when I go somewhere and they’re rude to me. I am out of a hairdresser (well all I get is a cut, anyway) because last time I went the girls at the salon spent about fifteen minutes bashing my parenting style… without knowing it. Hello, if you cut hair and want to keep people coming back, stick to the weather and people’s health.
hearing how your getting your hair cut/highlighted really makes me want to do somthing with mine…My SIL does hair and shes amazing, i promise she can cut, color, highlight, and style veryyy goood!lol We can go together! (if only we wernt so far away)
Eek…hey at least she warned ya right…but dang who does that? Makes you wonder if she just printed out a certificate.
When it rains– It pours! srry you had a bad day- but go TRISHA! i dont know if id have guts to ask for the manager or anything- id walk away.
I cant believe the lady at the hair dressers wtf is she doing at a salon if she cant highlight hair?!
I hope your day gets better!
Welcome to my world! Got snow tires put on and the garage THREW out my summer tires! cause nobody told the guy he had to keep them. Ummm we asked that they be wrapped up so as to not wreck our upholstery when they put them in the back seat….how much more clear do we have to be!
Sorry you had a rotten day!
Way to take no BS!